FAQs

From the list below choose one of our FAQs topics, then select an FAQ to read. If you have a question which is not in this section, please contact us.

Terminal de Aviacion General1/2 hour from Caracas using the national highway please tell the Taxi driver to go to the Terminal Nacional or 2 minutes walking from the international airport in Maiquetia. Please be here 1 hour before departure, please make your flight reservation now there are up to 2 weeks waiting lists for flights to Los Roques... Please make a note that the Terminal de Aviación General is beeing used in this moment at 200 meters from the Terminal Auxiliar.

If you want us to arrange Airport assistance + Taxi including Hotel transfer please let us know.

 

 


 

terminal auxilliarWell it depends if you arrive before 2 p.m. then there is a possibillity, the national airport is only 600 meters from the national airport, when you book with us then let us know when you arrive in Venezuela, then it is easier for us to organize the flight to Los Roques.

At the airport
• Register 60 minutes before departure time for your domestic flight.
• Register 90 minutes before departure time for international flights.
• Domestic flights close 20 minutes before departure time, the international, 30 minutes earlier. All passengers who have not made their registration on time, can not address.
• Your ID must be presented at all airports to ensure the approach.
Luggage Policy
LosRoques Airlines, allows a maximum of 30 pounds per person for checked baggage and a small handbag to carry in the cabin, our aircraft do not have the overhead luggage compartments. All baggage with a weight of over 30 pounds will be fined (not sure the space in the aircraft). Please note that:

• all passengers have the right to carry a suitcase with a weight not to exceed 25 lbs and a maximum size not exceeding 50 inches lineales/127 cm. (Length width height). All baggage that exceeds the maximum size or weight shall be fined as extra baggage.
• All passengers can carry one piece of baggage not exceeding 10 pounds maximum weight and size not exceeding 33 linear inches / 84 cm. (Length width height). Any baggage that exceeds the allowable size or weight will be paid as extra luggage.
• Excess baggage will be charged at the airport. Certain charges under the following parameters:
◦ 1-30 pounds or an additional baggage.
◦ 31-45 pound or two pieces of luggage.
◦ 46-70 pounds or three additional bags.
◦ Any piece of baggage that exceeds 71 pounds must be paid as a commission.
• Any excess baggage is subject to space and weight and can be placed on the next available flight.
• surfboards, golf and fishing equipment, baby chairs, prams, bicycles and others are subject to space at the airport at the time of check-in, charges or fees will apply per item per flight.
• The storage for luggage is available only at the airport in Maracay.
No refund policy
• No ticket is refundable.
Policy change of flight time
• Changes to reservations are subject to rate change in accordance with the policies and the type of ticket purchased.
• The exchange rates are based per person on the reservation.
• Changes are not permitted within three hours prior to departure.
Additional information
• All rates are subject to tax, service and airport surcharges.
• Please reconfirm your reservation 24 hours before departure time.

Page 1 of 4

✈ Fly Feed

Reviews - Opiniones 2016

Los Roques Air

Fint for fiskermen

Ny flyver - med god udsight

Information

Airport ✈ Terminal de Aviación General - Maiquetia Venezuela

Quien vas a Volar ✈

We have 1627 guests and one member online

Terminal de Aviación General ✈